Video Library

The Three Elements of a Compliment: When Good Job isn't Good Enough

Second Degree Acknowledgment: Apologies that Transform Relationships

Clairvoyant Reprimand (Part 2): Why Traditional Reprimands Fail and What to Do Instead

Clairvoyant Reprimand (Part 1): Why Traditional Reprimands Fail and What to Do Instead

Matador Leadership: Mastering the Dance Between Influence and Consequence

Beyond Blame: Unlocking the Power of Errors in your Business